Jetlite S2 656

I recently had a very interesting flight on my way back from Goa (official conference). On our way back i was on board the Jetlite S2 656 flight from Goa to Mumbai.

Once everyone was onboard and the doors were shut...the captain spoke "Ladies and gentleman and kids if any, it is my pleasure to welcome you aboard our Jetlite flight s2 656 to Mumbai. Flight officer Ms abcd efgh will be flying all you wonderful people to Mumbai on her first flight today. Our spectacular crew led by Ms xyz will try their best to live upto your expectations so that you have a wonderful flight. Having said that let me also tell you that once we take off for the passengers sitting on the right side of the aisle will be able to see the wonderful beaches of Goa and for the passengers sitting on the left..umm..sorry..theres ntn on that side. They say that a man's best friend is a dog but for all the passengers on the right side their best friend at this point of time would be a pair of powerful binoculars"..and he went on for 5 - 10mins...this ensured that everyone was laughing like crazy on the flight..

and then in the end he said.."folks, let me tell you that we are going to be on the taxiway for some more time as we dont have take off clearance yet and i dont know how long it can take"...

this is something that should have had everybody cursing the flight crew, the airport authorities and what not but then here on this flight..even after saying all this..the passengers gave a big hand and applauded the effort of the captain...no one seemed to mind that the flight got delayed..

This is what is called innovation in customer service.

cheers!!